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Inside Sales & Customer Service Director

What you will be doing…

As the Sales and Customer Service Director, you will be responsible for developing and implementing strategies for the short and long term growth of the business in concert with the CEO and the other members of the executive team. You will lead the Sales and Customer Service team in increasing domestic sales and customer satisfaction (and thereby retention) through effective planning and implementation of sales strategies and outstanding customer service skills.  You will contribute vision and leadership to the organization, while also providing inspiration, motivation, and day-to‐day management and tracking for your team.

Job Description

  • Embrace the customer focused culture and practices that has enabled Xtreme Lashes to provide LEGENDARY SERVICE to its customers
  • Day-to-day management of Sales & Customer Service staff to ensure they are abiding by established processes and procedures, achieving/ exceeding sales goals, and handling customers’ needs appropriately and in timely manner. 
  • Set performance goals for team, provide guidance on how to achieve those goals, and hold team members accountable for their performance.
  • Clearly identify, monitor, and report on key performance indicators (KPIs) daily for individuals and team to reach performance goals.
  • Provide ongoing support and training to help increase client retention, customer service satisfaction and overall sales.

What the ideal candidate will bring to the team…

  • Bachelor's degree required, in business, marketing, or equivalent a plus.
  • Proven track record of outstanding B2B sales performance: including closing new clients and account management
  • ​Proven experience managing Sales and/or Customer Service team required
  • Proven experience managing inside sales team is required
  • Strong negotiating and contract creation/closing skills
  • Strong written and verbal communication skills.
  • Strong leadership skills, with expertise in hiring, coaching, motivating and holding sales and service representatives accountable.
  • Ability to thrive in an entrepreneurial, fast paced, and dynamic environment.
  • Strong organizational and time management skills with the ability to manage multiple priorities and projects independently from start to finish.
  • Can create and deliver sales proposals and sales presentations
  • Understands e-commerce and digital advertising and can give strategic direction regarding campaigns
  • Strong analytical skills to understand current KPIs and propose new ones
  • Ability to collaborate with cross-functional departments to execute sales and customer service related projects
  • Cheerful and positive attitude, with ability to build and nurture strong internal and external relationships
  • Proficient in Microsoft Office including Word, Excel, PowerPoint and Outlook
  • Fluency in English is a must and in other languages a plus
  • Ability to manage multiple projects, meet deadlines, use prioritization skills and concentrate on detailed information in a fast paced environment
  • Ability to work independently and collaboratively with other departments in a fast-paced and dynamic environment

What you’ll enjoy

  • Benefits – Medical, Vision, Dental, Life & LTD
  • Employee Profit Sharing Program
  • 401k Matching
  • Career growth opportunities
  • Employee appreciation and family events

Why move to Houston

  • Low cost of living with luxury lifestyle
  • No state income tax
  • 4th largest, most diverse city in the US
  • Mild winter weather
  • Great food, arts & culture
  • Fantastic schools
  • Texas Medical Center – World renowned


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