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Inside Sales & Customer Service Manager

What you will be doing…

The Sales and Customer Service Manager will be responsible for providing day-to-day management and support to the Sales and Customer Service staff in order to drive sales, increase customer satisfaction, and help the team members meet their individual, team, and company growth goals.

Job Description

  • Embrace the customer focused culture and practices that have enabled Xtreme Lashes to provide LEGENDARY SERVICE to its customers
  • Day-to-day management of Sales & Customer Service staff to ensure they are abiding by established processes and procedures, achieving/ exceeding sales goals, and handling customers’ needs appropriately and in timely manner. 
  • Set performance goals for team, provide guidance on how to achieve those goals, and hold team members accountable for their performance.
  • Clearly identify, monitor, and report on key performance indicators (KPIs) daily for individuals and team to reach performance goals.
  • Provide ongoing support and training to help increase client retention, customer service satisfaction and overall sales.

Experience/Skills/Qualifications:

  • Proven experience managing an inside sales team is required
  • Proven track record of outstanding B2B sales performance: including closing new clients and account management
  • Cheerful and positive attitude, with ability to build and nurture strong internal and external relationships
  • Strong written and verbal communication skills.
  • Strong leadership skills, with expertise in hiring, coaching, motivating and holding sales and service representatives accountable.
  • Excellent phone skills with the ability to coach reps on customer/prospect interactions over the phone
  • Ability to work independently, prioritize projects, and multi-task while maintaining a high level of detail in a fast-paced and dynamic environment
  • Ability to collaborate with cross-functional departments to execute sales and customer service related projects
  • Experience with Salesforce or similar CRM
  • Proficient in Microsoft Office including Word, Excel, PowerPoint and Outlook
  • Fluency in English is a must; proficiency in other languages a plus
  • Bachelor's degree in business, marketing, or equivalent a plus
  • Ability to work independently and collaboratively with other departments in a fast-paced and dynamic environment

Compensation & Benefits:

  • Format: Base + Sales Commission, where
    • Base is based on experience and qualifications (paid every 2 weeks)
    • Sales Commission: High yield calculation based on sales growth and service and sales metrics performance (paid quarterly)
  • 1 for 1 matching on 401K up to 4%
  • Paid time off
  • Paid holidays
  • Medical, dental, vision insurance
  • Life insurance
  • Long term disability insurance
  • Subsidized gym membership
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