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Director of Education & Training

About the position:

Reporting directly to the CEO, the Director of Education & Training (DOET) will lead the design, development, execution and deployment of eyelash extension curriculum, materials and resources for omni-channel education and training programs, including online & web-hosted education, and hands-on training worldwide.

Xtreme Lashes is the industry pioneer in eyelash extension products, technique and education. The DOET is responsible for maintaining our leading edge in education & training by working cross-functionally with all departments at Xtreme Lashes including Product Development, Marketing, Creative & PR, Sales & Service, Quality Control and Quality Assurance to develop and execute new application procedures & curriculum.

The DOET provides direction, leadership, management and support to the educational content development staff and worldwide field trainers, and works cross-functionally with other departments to design and deliver best in class education to health and beauty professionals globally who want to start or evolve a rewarding and profitable career in eyelash extensions.

A day in the life of the Director of Education & Training…

  • Maintain Xtreme Lashes’ leading edge in the training of eyelash extension application by leading the design, development, execution and deployment of curriculum and learning experiences for eyelash extension education & training programs, and executing timely releases of training & education on new products, techniques and services.
  • Oversee the creation of multimedia-formatted materials and resources including presentations, webinars, videos and documents for in-class, hands-on, and e-Learning experiences.
  • Hire, train, manage, develop, coach, and discharge education Dept staff and trainers as needed to maintain a highly motivated, productive, and inspiring team to build new education and training programs.
  • Under the direction of Jo Mousselli, collaborate with lash stylists, cosmetic chemists, engineers & marketers to develop new products and techniques for stylists in the field.
  • In collaboration with Research & Development, Product Development, Quality Control, Quality Assurance, and Troubleshooting, design and deliver product testing and quality control procedures to be applied throughout the product development lifecycle: conception, development, launch and maintenance.
  • Lead the development and deployment of our LMS for adult learning in both eyelash extension application and employee-specific training & engagement.
  • Collaborate with various departments to schedule 500+ annual Training Programs nationwide, ensuring enrollment to capacity and seamless operations & logistics.
  • Regularly monitor and implement regulatory standards in eyelash extensions, and participate with boards in drafting pertinent laws when applicable.
  • Develop and implement departmental processes and standard operating procedures for the education and troubleshooting department.
  • Develop and implement the Trainer Roadmap to Success.
  • Perform consumer panel testing, market research and competitive analysis, and use best practices in adult learning to inform curriculum development and learning experiences.
  • Develop and update department KPIs and present to the executive team on a monthly/quarterly basis.
    • Secures tools & resources and manages the department budget.
  • Use critical thinking & problem solving skills to judge situations, considering business, personnel, financial, legal, and time implications, and take appropriate action.
  • Serve as an Xtreme Lashes brand ambassador and personal ambassador for the CEO to our nationwide field Trainers.

What you bring to the table…

  • Bachelor’s degree in Education, Health Sciences, Engineering or a related field
  • Previous experience as an educator, teacher, instructor, or trainer
  • Minimum 5 years of management experience
  • Minimum 2 years of project management experience involving collaboration with other departments
  • Experience in creating and delivering multimedia education to adults
  • Able to handle multiple, complex projects & competing priorities
  • Exemplary organizational skills to be applied to self and others
  • Proficiency in LMS, project management, and Microsoft Office programs
  • Master communicator via written, verbal and presentation channels
  • Exemplary leadership and problem solving skills in an autonomous capacity
  • Spirit of entrepreneurship requiring high-energy, proactivity, flexibility and collaboration
  • Risk management and crisis management experience preferred
  • Proficiency in data analysis & business analysis preferred
  • Minimal travel may be required (>5%)

Compensation & Benefits: 

  • Competitive salary based on experience
  • Profit sharing bonus program
  • Paid time off
  • Paid holidays
  • Medical, dental, vision insurance
  • Life insurance
  • Long term disability insurance
  • 4% Matching on 401K
  • Subsidized gym membership
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