Co-Founded in 2005 by Jo Mousselli, a registered nurse, Xtreme Lashes® is the world’s most trusted name in semi-permanent eyelash extensions and eyelash extension compatible skin care and cosmetics. Xtreme Lashes is located in Spring TX, about 20 miles north of downtown Houston.
Jo’s vision is to empower and enrich lives with rewarding careers, products and services. Her understanding of the modern-day woman’s need for effortless beauty inspired the innovation of high-performance, low-maintenance, and long-lasting beauty products and services. Using her extensive knowledge in anatomy, physiology, pathology and pharmacology, plus her holistic nursing therapeutic approach, Jo set and defined the industry standards in safety, hygiene, creative design, and educational curriculum.
We are looking for dedicated, intelligent, motivated and hard working professionals to join a fast paced work environment with great potential for advancement. Xtreme Lashes is a fun and exciting place to work with a casual yet professional atmosphere. Employees enjoy routine company outings, monthly birthday celebrations and a sense of community and family.
Inside Sales & Customer Service Manager
What you will be doing…
The Sales and Customer Service Manager will be responsible for providing day-to-day management and support to the Sales and Customer Service staff in order to drive sales, increase customer satisfaction, and help the team members meet their individual, team, and company growth goals.
Embrace the customer focused culture and practices that have enabled Xtreme Lashes to provide LEGENDARY SERVICE to its customers
Day-to-day management of Sales & Customer Service staff to ensure they are abiding by established processes and procedures, achieving/ exceeding sales goals, and handling customers’ needs appropriately and in timely manner.
Set performance goals for team, provide guidance on how to achieve those goals, and hold team members accountable for their performance.
Clearly identify, monitor, and report on key performance indicators (KPIs) daily for individuals and team to reach performance goals.
Provide ongoing support and training to help increase client retention, customer service satisfaction and overall sales.
Proven experience managing an inside sales team is required
Proven track record of outstanding B2B sales performance: including closing new clients and account management
Cheerful and positive attitude, with ability to build and nurture strong internal and external relationships
Strong written and verbal communication skills.
Strong leadership skills, with expertise in hiring, coaching, motivating and holding sales and service representatives accountable.
Excellent phone skills with the ability to coach reps on customer/prospect interactions over the phone
Ability to work independently, prioritize projects, and multi-task while maintaining a high level of detail in a fast-paced and dynamic environment
Ability to collaborate with cross-functional departments to execute sales and customer service related projects
Experience with Salesforce or similar CRM
Proficient in Microsoft Office including Word, Excel, PowerPoint and Outlook
Fluency in English is a must; proficiency in other languages a plus
Bachelor's degree in business, marketing, or equivalent a plus
Ability to work independently and collaboratively with other departments in a fast-paced and dynamic environment
Compensation & Benefits:
Format: Base + Sales Commission, where
Base is based on experience and qualifications (paid every 2 weeks)
Sales Commission: High yield calculation based on sales growth and service and sales metrics performance (paid quarterly)